FAQ

Do you offer free shipping? 

We provide free FedEx Ground Home shipping on all orders over USD$49 shipping domestically or within Canada. The discount will apply automatically at checkout. For all orders under USD$49 shipping domestically, a flat fee of USD$8.50 will be applied. For all orders under USD$49 shipping to Canada, a flat fee of USD$10.50 will be applied. 

 

Do you ship worldwide? 

We currently ship to the US and Canada via FedEx. If you are shipping internationally, we can provide custom shipping quotes. Please email info@departo.co with your name, shipping address, phone number, and the product names and quantities you're interested in. Our team will respond within 2 business days with a custom shipping rate for you.

 

How long will my delivery take? 

Please allow up to 2 business day for order processing. FedEx Ground is our default shipping method, which takes between 5-7 business days. Please note during COVID-19 and severe weather situations, there may be a 1 week delay in shipping. 

 

What if my objects are damaged?

If anything in your order arrives damaged, please send us a picture of the damaged objects to info@departo.co and we'll be in touch on how to get you a replacement as soon as possible.

 

What is the return policy?

We will accept free returns within 30 days. Your item must be unused and in the same condition received, including the original packaging. To return, email us at info@departo.co and we will reply within 2-3 business days with a shipping label.

 

How can I contact departo? 

Send us a note at info@departo.co and we will reply within 2 business days.