FAQ

Do you offer free shipping? 
We provide free FedEx Ground shipping for all orders over $99 USD shipping within the contiguous US states. Orders shipping to non-contiguous states are not eligible for FREE STANDARD GROUND SHIPPING and a flat rate of $25 USD will apply. 

Shipping Service Price Time
Standard Ground $9 / free on orders +$99 3 - 7 Business Days
Express $25 1 - 2 Business Days
Canada $25 3 - 7 Business Days


Do you ship worldwide? 
We currently ship to the US and Canada via FedEx. If you are interested in shipping internationally, we can provide custom shipping quotes. Please email info@departo.co with your name, shipping address, phone number, and the product names and quantities you're interested in. Our team will respond within 2 business days with a custom shipping rate for you.

 

How long will my delivery take? 
Please allow up to 2 business day for order processing. FedEx Ground is our default shipping method, which generally takes between 5-7 business days domestically. 

 

What if my objects are damaged?
If anything in your order arrives damaged, please send us a picture of the damaged objects to info@departo.co and we'll be in touch on how to get you a replacement as soon as possible.

*Please note: All of our ceramics are hand-glazed and are designed to have darker and lighter pigmentations. Our glassware is mold blown making no two products identical. Subtle irregularities are a common feature of our products that speak to the unique craftsmanship of every Departo product. Please take note of this prior to processing an order.

 

What is the return policy?
We will accept returns within 30 days. Your item must be unused and in the same condition received, including the original packaging. To return, email us at info@departo.co and we will reply within 2-3 business days with the return address and authorization. Please note that you will be responsible for all shipping expenses on the return of departo products, and your refund will be reduced by a restocking charge equal to 10% of the purchase price not to exceed $500.

For all orders shipping to outside of the U.S., the sale will be considered final.  

How can I contact departo? 
Send us a note at info@departo.co and we will reply within 2 business days.